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Public services


PP66: Africa’s digital divide and the promise of e-learning

According to UNESCO (2020), approximately 1.2 billion students and youth worldwide are affected by school and university closures because of the COVID-19 pandemic. To adjust to these new circumstances, governments must develop innovative solutions to ensure inclusive learning opportunities during this period of unprecedented educational disruption.


For many Angolans, lack of piped water and sanitation a cause for concern during COVID-19 crisis

Only three out of 10 Angolans have piped water inside their dwelling or compound, and four out of 10 have to leave their compound to use the bathroom, according to the country’s first Afrobarometer survey. Almost half do not have a connection to the public electricity grid.

Based on data collected in November-December 2019, these findings highlight the challenges many Angolan families face in complying with hygiene and stay-at-home measures designed to fight the spread of COVID-19.


Para muitos angolanos, a falta de água canalizada e de casa de banho é motivo de grande preocupação diante da crise da COVID-19

Apenas três em cada 10 angolanos têm água canalizada no interior das suas residências ou no quintal, enquanto quatro em cada 10 angolanos precisam sair das suas residências para terem acesso a uma casa de banho ou latrina, de acordo com os dados do primeiro inquérito do Afrobarometer em Angola. Cerca de metade dos angolanos não têm acesso à ligação eléctrica da rede pública.

Esta constatação põe a descoberto os desafios que as famílias angolanas estão a enfrentar, no cumprimento das medidas sanitárias de higienização pessoal, no âmbito do combate à COVID-19.


Do Africans see progress in government delivery of basic services?

An analysis of survey responses shows that three main factors drive whether Africans see their governments as getting better or worse at delivering services: how easy or difficult the service was to obtain, whether officials will respond to complaints, and whether citizens had to pay a bribe.

More to come in Afrobarometer’s Pan-Africa Profiles report on public service delivery to be released 2 April.


AD141: Social services rank tops in Ugandans’ priorities, but not in national budget

Ugandans view social services as the most important problems facing the country and the areas in greatest need of additional government investment, according to citizens’ responses in national Afrobarometer surveys. Yet government budget allocations have not reflected the high priority that citizens assign to these problems.  Over the past eight years, budget allocations for health care, education, and water and electricity supply have barely increased, despite observed annual growth in the national expenditure (National Budget Information Library, 2008-2016).


PP42: Public service delivery in South Africa: Councillors and citizens critical links in overcoming persistent inequities

The August 2016 local government elections in South Africa sent an earthquake through the political class when the African National Congress (ANC) lost power in three major cities of the country. Coalition governments led by the Democratic Alliance (DA) and the Economic Freedom Fighters (EFF) took over the economic powerhouse, Johannesburg; the administrative capital and seat of the Presidency, Pretoria; and the biggest city in the Eastern Cape and the country’s vehicle-manufacturing hub, Nelson Mandela Bay.


Reportage Afrobaromètre et Ireep sur l'accès à l'eau, mai-juin 2016

Video in French.

Benin, one of the lowest ranked countries in drinking water issue, benefits from authorities efforts to enhance the access to the precious liquid. But there is still a lot to do, in this country where, according to Afrobarometer, 24% of the population say they suffer from lack or deficiency of drinking water.  

For more information read Dispatch No.76 


PP33: Evaluating Botswana’s performance on National Vision 2016

On 30 September 2016, Botswana will mark its 50th year of independence from the United Kingdom, a significant occasion for both celebration and reflection. An important part of this reflection has focused on Botswana’s transition from National Vision 2016, the blueprint that has guided the country’s development for the past two decades, to National Vision 2036, in tandem with the global move from the United Nations’ Millennium Development Goals to Sustainable Development Goals (Ministry of Finance and Development Planning, 2016a).


Survey Findings on Citizen Priorities, Poverty, and Access to Infrastructure

Afrobarometer will present survey findings on Citizen Priorities, Poverty, and Access to Infrastructure.

When: February 4, 2016

Where: Ronald Reagan Building 1300 Pennsylvania Avenue (USAID Offices)


  • Dr. Carolyn Logan, Michigan State University
  • Dr. Michael Bratton, Michigan State University
  • Dr. Robert Mattes, University of Cape Town

Improving infrastructure for growth and livelihoods in Africa

Afrobarometer Network and the University of Nairobi’s Institute for Development Studies (IDS), will launch the second Africa release of Afrobarometer data on improving infrastructure for growth and livelihoods in Africa. The data will provide insights on availability of electricity grid, piped water, paved/tarred roads, sewerage system and cell phone services. The release event will take place at 10.00 am, on Thursday, January 14, 2016 at the Nairobi Safari Club, Lilian Towers, University Way.


BP24: Accès aux services publics et conditions économiques : Des inégalités entre les riches et les pauvres…mais pas de discriminations ethniques à Madagascar

L’accès à des services de base (eau, électricité, éducation, santé, etc.) conditionne le bien-être de la population. Mais il convient de souligner tout particulièrement le cercle vertueux que l’accès aux services de base est susceptible d’enclencher, ou à l’inverse, la « trappe à pauvreté » dans lequel ceux qui en sont privés pourraient se trouver enfermés. En effet, d’une part, bénéficier de ces services est une fin en soi.


AD50: The public agenda: Health care, education, and water top the list of Tanzanians’ priorities

On 25 October 2015, Tanzanians will go to the polls to choose the government that will lead the country for the next five years. Once elected, the new administration will have its party’s election manifesto as the blueprint for delivering results, in addition to existing government policy documents, most prominently Vision 2025 (dating back to 1995), the National Strategy for Growth and Reduction of Poverty (known by its Swahili acronym MKUKUTA), rolling five-year development plans, and the recent Big Results Now (BRN)1 initiative.


WP161: Do citizens reward good service? Voter responses to basic service provision in southern Africa

Electoral accountability – the notion that citizens use the vote to influence government action – is a central tenet of democratic theory (Downs, 1957; Fearon, 1999). It continues to inform active scholarly and policy debates about the quality of government, including how to devise policies to improve the well-being of poor people in poor countries (Przeworski, Alvarez, Cheibub, & Limongi, 2000; Gerring, Thacker, & Alfaro, 2011). But does democracy work as theorized?


Les Ivoiriens apprécient les efforts du gouvernement et priorisent l’éducation et la santé pour des investissements additionnels

D’après la plus récente enquête d’Afrobaromètre en Côte d’Ivoire, les Ivoiriens estiment que l’éducation et la santé devraient être considérées respectivement comme la première et la seconde des priorités d’investissement du gouvernement. Leur appréciation est identique que ce soit selon le sexe ou selon le lieu de résidence.


PP21: The quality of public services: An intrinsic factor in Ghanaian evaluations of government performance

The provision of public goods and services is an important aspect of socioeconomic development. Access to basic services such as clean water and sanitation, health care, schooling, and transportation enhances citizens’ well-being. Access to roads and telecommunications systems lowers transaction costs, leading to improvements in trade and economic activities (Xu, 2013).


AD36: Improving prospects for South Africa’s youth: Education, vocational training still key priorities

In 2015, the Republic of South Africa ratified its National Youth Policy 2015-2020 (NYP). One of the policy’s four primary objectives is “to strengthen the capacity of young people to enable them to take charge of their own well-being through building their assets and ultimately realising their potential to the fullest” (Presidency, 2014, p. 12). This is a crucial objective, given that about half of the country’s unemployed workers are youth ages 15-24 years (Statistics South Africa, 2015).